Billing, Add-Ons & Payments

We use Helcim as our PCI-compliant payment processor. Card data is tokenized and stored by Helcim — Respectly never stores raw card numbers. Helcim handles card verification at signup, recurring monthly or annual billing, and add-on charges. You can view invoices and payment history in Settings → Billing.

Sending continues automatically and overage is billed at the end of the billing period at your plan's overage rate. SMS overage runs $15 per 1,000 on Standard, $12 per 1,000 on Pro, and $10 per 1,000 on Enterprise. Email overage is $8 per 1,000 on Standard, $6 per 1,000 on Pro, and $5 per 1,000 on Enterprise. The dashboard shows live usage against your plan limits so there are no surprises.

If you'd rather pre-purchase capacity than pay overage rates, you can buy add-on packs.

Common add-on packs (Pro tier example pricing):

• +500 SMS broadcasts — $49
• +100 AI voice minutes — $29
• +500 WhatsApp messages — $39
• Additional users — $29/user/month on Pro, $25/user/month on Enterprise
• Additional dedicated phone numbers — $15/month/number on Pro, $12/month/number on Enterprise

Add-ons are billed monthly alongside your subscription and can be added or removed from Settings → Billing → Add-Ons.

Yes. The dashboard shows a usage panel for the current billing period that tracks SMS sent, emails sent, voice minutes used, WhatsApp messages, contacts created, and (on Pro/Enterprise) API calls. Each metric is displayed against your plan limit so you can see how close you are to your cap.

Helcim handles payment processing in supported currencies. Sales tax, VAT, GST, and other regional taxes are applied where required and shown on your invoice. If you have a tax ID or VAT number, add it in Settings → Billing → Tax Information and it will appear on future invoices.

Invoices are available in Settings → Billing → Invoices. You can download a PDF of any invoice, view payment status, and see the line items (subscription, add-ons, overages). Invoices are emailed automatically to your billing contact each cycle.

Monthly subscriptions are not refundable, but you can cancel at any time to stop future charges. Annual subscriptions can be refunded on a pro-rata basis within the first 30 days. Overage and add-on packs are non-refundable once consumed. Contact support if you have a billing dispute.